Financial services companies today mainly compete on the customer experience they provide. Cognito, our white label chatbot platform, enables you to interact with your customers on their preferred messaging channels to meet their expectations for always-on, personalized banking experiences. Built with the enterprise in mind, our banking chatbot platform will help you innovate digitally so you can delight customers, reduce friction, and drive growth.
Digital technology has led banking customers to expect ease and convenience, as well as round-the-clock access to the bank and support services via mobile and online channels. With Cognito, you can quickly deploy a chatbot customized for your particular use case and start providing customers with 24/7 service in days! Chatbot is a digital banking investment with the quickest ROI enabling you to build differentiation and value from day one.
Leverage our platform to provide personalized and timely service to customers along their customer journey without requiring them to download and install anything or to “learn” your UX.
Leverage AI and machine learning to create frictionless customer experiences and stay ahead of the growing competition from fintech companies and digital-only banks.
Use our banking chatbot to help customers better manage their personal finances with balance notifications, bill reminders, suggestions on how to save money, and more. This can be an important value adding service that sets you apart from your competition and drives customer loyalty. Powered by a predictive system, your bank can provide real-time financial advice, important updates on financial health indicators, and more.
How can a chatbot help with your bank’s lead gen efforts? A banking chatbot is available to customers on demand, meaning it can engage potential customers at any time. It can be programmed to ask specific questions to gather more lead data for your CRM, exclude unqualified prospects, and deliver the most qualified leads directly to your sales reps. A banking chatbot built with Cognito can automate initial interaction with prospects, help you capture more and better quality leads, “learn” their preferences and tap into the knowledge base to make relevant product offers.
Adding an AI system to your customer service strategy lets you provide personalized support to customers via chatbot that can understand context, converse with your customers in natural language, and learn from their behavior.
Chatbot can respond to a customer’s question instantly, finding the most relevant and useful answer in a matter of milliseconds. If it can't, it'll forward the request to a customer service rep who is more qualified to help.
Today’s customers want round-the-clock access to their financial information, and using a banking chatbot is the most convenient way to provide them with that capability. Your customers can get fast insights about their account balances, spend analysis, etc.
Use our banking chatbot to automatically respond to loan inquiries, offer guidance for loan applications, send monthly payment reminders to customers, and collect payments.
Use our AI chatbot to deliver the right offer to customers every time! Target customers with the right product based on a) customer profile data or b) life events (e.g. home purchase, getting a student loan, etc.). These highly-targeted, timely offers increase conversions and have a positive impact both on banks and customers.
Connect securely with your customers. Three-factor user identification and encrypted messaging gives both you and your customers a peace of mind.
Our platform comes as a white label solution, meaning it can be customized to your specific needs and deeply integrated with your existing services. Easily connect a chatbot with your internal knowledge base, customer support software, or backend systems to allow specific customer interactions like checking their balance, paying bills, estimating loan payments, and other.
Predictive, knowledge base-supported system based on machine learning techniques. Chatbot acts as a support tool to detect and anticipate customer needs. It enables you to provide proactive support and personalized offers based on predictive analysis of individual customer needs.
Our chatbot platform ensures seamless integration with your bank’s systems of record (ERP, CRM) to instantly get to the right data, modify or input information. This is a big time saver for bank employees and customers alike.
Our chatbot solution comes with deep industry-specific knowledge built in, so it can solve for unique problems and predict the needs of your customers. It includes common triggers and workflows that let the bot provide immediate assistance, delivering timely advice to customers.
Interact with your customers through messaging channels they already use to increase engagement and build brand loyalty. SpiceFactory banking bots work on all popular messaging platforms:
Talk with our product experts to see if your financial institution is a fit.